This rental terms and conditions is applied to www.inspiringvillas.com operated by Inspiring Properties Limited and/or representative (IV) trading as www.inspiringvillas.com “Inspiring Villas” Booking a Property is very different from booking a regular hotel room, please read the following conditions carefully.
Bookings will be made on a 'first-come, first-served' basis. The payment of any deposit for the booking shall be taken as confirmation of acceptance under the following terms and conditions.
TERM OF PAYMENT
When booking a villa less than 6 months in advance, a minimum deposit of 50% must be paid to confirm a booking, unless otherwise special specified in the villa terms and conditions may apply. This deposit payment is non-refundable.
If you are booking a villa more than 6 months in advance, a 25% deposit must be paid to confirm a booking. The additional 25% of the deposit will be requested 6 months prior to your stay.
Payment is due in full no later than 45 days before your arrival date or 60 days prior to arrival (stay periods of high season, which is Chinese New Year, Easter, Christmas, and New Year, and any other periods which are notified at the time of confirmation).
Before the booking is confirmed and a contract becomes enforceable, IV reserves the right to increase or decrease the agreed prices. No contract will exist, agreed & accepted between the guest and the villa owner before the received of funds. The reservation shall be deemed cancelled and Inspiring Villas or the villa owner reserves the right to allocate the Villa to another client, in which case this Rental Contract will be thereby terminated without any further notice required. Cancellation charges may apply as detailed below.
In case the customer makes a payment via credit card link. The customer will authorize InspiringVillas to charge the credit card according to the booking detail/invoice/Credit card link and the terms outlined above. This payment authorization for the goods/services described above. The customer certify that I am an authorized user of this credit card. I will not dispute/chargeback the payment with my credit card company so long as the transaction corresponds to the terms indicated in this form/booking detail.
EXCLUSIONS & ADDITIONAL COSTS
The rates do not include baggage handling, gratuities, telephone, fax and telegram charges, car rental, food, soft drinks and/or liquor, personal items, expenses due to any other third parties and any excessive cleaning required upon departure (such as upholstery or rug shampooing, etc.) or replacement of breakages. Fair wear and tear accepted.
The cost of electricity, Wireless Internet, mains water, cleaning and garden supplies, and local taxes are included in rental rates. Only provisioning costs plus 20% surcharged of shopping bill will be the Guest’s responsibility. Gratuities for household staff are encouraged and normal, but are left entirely to the Guest’s discretion.
ARRIVAL / DEPARTURE TIMES
Typical check-out and check-in times are 12:00 noon and 3:00 PM, however we will try to work with the Owner or Owner’s Representative to try to accommodate the Guest’s actual arrival and departure times, subject to availability.
The standard security deposit required for each Property is varies, which is stated in the Property description. Guest can pay directly to the Owner before arrival or Owner’s Representative immediately upon arrival at the Property. Access to the Property may be refused if security deposit is not paid in full. We accept the security deposit in any of currency equivalent of requested amount in USD. The security deposit will normally be refunded at the end of the rental period, after deducting all additional expenses incurred on the Guest’s behalf during guest’s stay or the cost of replacement or repair for any loss or damage to the Property
DAMAGE OR LOSSES
A Property is typically someone’s home. Please treat the Property rented accordingly, and leave the Property and all its contents in good order and in an acceptably clean condition. Any damage or losses caused during the Rental Period, as well as any special cleaning requirements will be the Guest’s responsibility and may be charged to the Guest’s account and deducted from the Guest’s security deposit. In cases of excessive or unacceptable loss or damage at any time during the Rental Period, the Owner or Owner’s Representative may require the Guest and their party, including visitors to vacate the Property immediately, without compensation or refund.
The Property and its facilities are available for the Guest’s full enjoyment during the Rental Period. However the Owner, Owner’s Representative, or other staff and contractors may need access to the Property from time to time (e.g. for maintenance purposes to the house, garden, swimming pool, utilities and services, or for the purposes of providing additional services requested by the Guest, etc.). The Guest is required to give them reasonable access to the Property for these purposes.
Only the specified number of persons listed in the Rental Agreement at the time of booking may reside on the premises. The number of registered guests given at the time of the booking is the maximum number of persons allowed. If the Lessor or a representative of the Lessor will find out that an additional number of guests are staying at the property, it is the absolute discretion of the Lessor or the representative to ask the extra person or persons to vacate the premises. Otherwise, each additional person will be charged a published rate of $300 USD per night.
MINIMUM STAY REQUIREMENTS
There is a minimum 3 days stay requirement for most of the year. During peak seasons (Christmas & New Year), the minimum stay is from 7 to 10 days. For holidays such as Easter and Chinese New Year, the minimum stay is 5 days. This may not be applicable to some villas.
WEDDINGS & EVENTS
All bookings are assumed to be for normal holiday purposes only, and the Guest agrees that the use of the Property will be limited to this purpose unless otherwise confirmed in writing. If the Guest is planning to hold an event, such as a wedding or party, which involves having exceeded maximum number of guest allowed at each villa, please communicate this to Inspiring Villas at the time of booking, as special approval or arrangements may be required based on each villa. Some villas may or may not allow weddings on the premise.
The cancellation will take effect from the day the written confirmation is received (email acceptable). The following cancellation charges will be applicable depending on when the notification of the cancellation is received in writing and the period of stay in the Villa.
All cancellations made by the Client and/or Guests are subject to penalties below:
A) If the Client and/or Guests cancels the reservation more than 45 days prior to arrival date, all payments are forfeited but credited for 9 month from the date of the cancellation confirmation by the Lessor.
• Credit will be based on the booking value paid.
• Rebooking will be at the same villa under the same client or anyone on his or her behalf.
• Rates/promotions, inclusions and booking terms for new bookings will follow terms in place at the time of rebooking.
• Any unused credit will not be refunded and if the booking value is higher, the difference must be paid.
• Once new dates are agreed and confirmed for your future villa stay, we will transfer your past credit to these new dates. From this stage, your stay will be considered as a ‘new’ booking and regular terms and condition will apply.
B) If the Client and/or Guests cancels the reservation within 45 days or less prior to arrival date, all rental payments are forfeited.
C) Christmas and New Year Period, for any cancellation after the deposit and/or balance payment, all payments are forfeited.
D) For no-show: 100% of the total rental amount will be forfeited.
The above cancellation charges also apply if the Client and/or Guests cancels the booking due to non-payment of the balance.
Once a booking is confirmed, a fee of $50 USD will apply to each amendment made when reschedulings are made to an existing villa booking. If the price of the new amended booking period is less than the original booking, the difference will not be reimbursed to the Renter. However, if the price of the amended booking period is higher than the original booking, the difference may be charged to the Renter. Inspiring Villas will do its best to accommodate any reasonable amendments, but the Guest should be aware that some changes may not be possible, as we have no control over the owner's pricing and is up to the villa owner's discretion.
In case of an event where Inspiring Villas cannot accommodate the villa booked by the Renter for any reason, including the sale of a property and force majeure, Inspiring Villas reserves the right to transfer the Renter via mutual agreement to an alternative villa of similar type and value. If the price of the alternative villa is less than the original booking, the difference will be reimbursed to the Renter. However, if the price of the new amended booking period is higher than the original booking, the difference will be charged to the Renter. In the event of changes or complete cancellation, Inspiring Villas’s lability is limited to the refund of 100% of the amount paid. In no event will Inspiring Villas be responsible for any consequential or incidental damages, including additional travel expense, alternative or temporary lodging, or any other expenses.
It is a mandatory condition of the booking that the Client and/or Guests is covered by comprehensive All Risk Travel Insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage). IV or the owners of the rented properties should not be held liable by the client or the Guest and the Guest’s party against all claims including any accidents related to the use of the Villa facilities or locally procured third party services such as, but not limited to, watercraft, water sports, jeep or motorbike rental. IV shall not be responsible for any delay, additional expense or inconvenience caused directly or indirectly by events outside of IV's control such as civil disturbances, fires, floods, severe weather, pandemic outbreak, Acts of God, acts of Government, etc.
By acceptance of this contract it is assumed by IV that this requirement has and will be complied with in full.
All villas come with staff service during your stay at the villa. Additional services such as babysitting and drivers can be arranged by our concierge team before arrival and are subject to availability. The Client and/or Guests must allow staff such as pool maintenance workers and gardeners access to the grounds in order to complete their work.
There is a ‘No Pet Policy” in the villa and on surrounding properties.
Strictly no smoking permitted in the villa. Smoking must be done outside, where an ash tray provided. If signs of smoking are found a $ 500 cleaning fee will be charged per day. Smoking is a breach of the rentals contract and can lead to the cancellation of the booking with no compensation.
FOOD AND BEVERAGES
All food and beverages purchased on behalf of the guests are charged at a price of cost plus a 20% surcharge that covers food preparation, transportation, time involved in the shopping and cooking process, and the use of the kitchen. Bills for food and drinks are expected to be cleared periodically and before departure.
LINENS AND TOWELS
Linens are changed every third day, more often if necessary. Towels are replaced after placement in the towel basket. Additional charges may apply if more frequent changes are needed. Items such as bedding, washing, or clothing articles should not be hung where it is visible to another residence or common property on the estate. Laundry of personal clothing by a third party can be arranged at the lessees cost, the Lessor cannot take responsibility for any loss of damage by the third party.
Transfers may be arranged through the Villa Concierge with applicable fees.
CONDUCT AND DUE CARE
Properties are generally located in quiet residential neighborhoods. The Guest is asked to respect this, and ensure that all guests and visitors to the Property behave appropriately. Illegal or immoral activities including gambling, prostitution, prohibited drugs, possession or use of pyrotechnics or dangerous goods, and possession or use of firearms and other weapons are all strictly prohibited. Smoking is generally prohibited unless stated otherwise in the booking confirmation or reservation voucher.
The Guest is responsible for the behavior of the guests staying at the Property, as well as visitors to the Property during the Rental Period. Should any guest(s) or visitor(s) not behave in a suitable manner, the Owner or Owner’s Representative may, in their absolute discretion, require the Guest, their party and/or visitor(s) to leave the premises and/or vacate the Property immediately, without compensation or refund
In the interests of safety, due care should be taken at the Property at all times, especially with children. Suitable supervision should be given around pools, beaches and roads, and when using all Property’s facilities.
VALUABLES AND SECURITY
Any Guest valuables or property left or used at the Property are at the Guest’s own risk. Neither Inspiring Villas, the Owner nor the Owner’s Representative accepts any responsibility for loss of or damage to Guest property. The Guest is responsible for the Property during the Rental Period, and must ensure that all windows and doors are locked securely when not on the premises. Any act or omission by the Guest, their party and/or visitors which may negate or prejudice the Property’s insurance policy and/or results in loss or damage is the Guest’s responsibility.
Any problems or complaints that occur during the rental period should first be discussed with the local staff. If the staff is unable to quickly resolve the issue, please consult the Concierge or The Inspiring Villas, who will rectify the situation to the best of their professional ability. The Lessor is not responsible for such issues as interruptions to water supply, electricity, Internet connection, cable TV, or breakdowns of lifts or pool filtration systems. The Lessor will do everything within reasonable expectation to avoid complaints in the first place, and it is understood that when staying in a less developed remote resort location, that infrastructure, local standards, and conditions are typically less developed than in urban environments. Any complaints should be written and given to the Lessor within 24 hours of the time the issue occurred.
PERSONAL DATA PROTECTION
The Client and/or Guests hereby acknowledge and agree that personal data (e.g. name, age, contact details, credit card details) given to IV are collected and used for any or all of the following purposes:
• Performing obligations in the course of or in connection with provisions hereunder;
• Verifying client and/or Guests’ identity;
• Responding to, handling, and processing queries, requests, applications, complaints, and feedback from the client and/or Guests;
• Processing payment or credit transaction;
• Complying with any applicable laws and regulations or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
• Legitimate and public interests;
• Any other purposes for which the client and/or Guests have provided to IV the information.
The client and/or Guests agree that IV may disclose their personal data for the following purposes:
• Where such disclosure is required for performing obligations in the course of or in connection with provisions hereunder;
• Legitimate and public interests;
• Obligations to third-party service providers, agents and other organisation as required by applicable laws.
The consent of the client and/or Guests to the collection, use and disclosure of personal data hereunder, shall remain valid until such time it has been withdrawn by the client and/or Guests in writing, or twelve (12) months after the termination of these Terms and Conditions. Any request made by the client and/or Guests to IV to stop using and/or disclosing personal data for any or all of the purposes listed above shall be submitted to IV in writing.
Any contract that is made will be with the acceptance by both parties of these terms and conditions, which are governed by the law of Hong Kong law and Hong Kong courts shall have jurisdiction in relation to any claim or dispute arising out of, or connected with them.
If any of the conditions of this Rental Contract are or become or are deemed to be invalid, or if there is any omission from any terms and conditions, the remaining terms and conditions will remain valid and enforceable and cannot be contested.
I/We agree to the above terms and conditions have been read, understood and have been accepted and do hereby agreed to without reservation and without exception.